Job Description

Overview

Symbiotic Services is seeking an experienced Customer Experience Manager to lead customer-centric strategies for a premier furniture manufacturer. This role involves overseeing key operational departments, improving customer satisfaction, and driving continuous improvement. The ideal candidate will align customer-focused activities with organizational goals and ensure a seamless customer journey.

Primary Responsibilities

• Manage the Customer Experience , Order Entry , and Marketing Fulfillment departments.
  
• Collaborate across teams to optimize the customer journey and ensure satisfaction.
  
• Represent the Customer Experience function within the Senior Management Team.
  
• Develop and implement systems to gather and act on customer feedback for ongoing improvement.
  
• Lead, mentor, and inspire a high-performing, customer-focused team.
  
• Foster a positive, motivated work environment while maintaining high service standards.
  

Key Skills & Experience

• Proficiency in customer frameworks like Zendesk, NPS, CSAT , and digital experience tools.
  
• Strong analytical, leadership, and problem-solving skills.
  
• Excellent communication and stakeholder influence capabilities.
  
• Industry experience in furniture manufacturing or related fields is highly desirable
  

Minimum Requirements

• Bachelor’s degree in Business, Marketing , or a related field ( MBA preferred ).
  
• 7+ years in customer experience or success roles , with at least 3 years in leadership.
  
• Proven track record in customer strategy execution and team development.
  
• Familiarity with enterprise planning tools like Oracle or MRP
  

This is an exciting opportunity for innovative leaders with a passion for enhancing customer experiences in the furniture manufacturing industry.

Job Tags

Similar Jobs