Customer Experience Team Lead
Location: Brooklyn, New York (In-Office)
About Pyle USA:
Pyle USA is a fast-growing consumer electronics brand with a strong presence on Amazon and other marketplaces. We’re seeking a thoughtful, experienced, and hands-on leader to join our Customer Experience team.
This in-office role based at our Brooklyn HQ is perfect for someone passionate about delivering exceptional service, thriving in a fast-paced environment, and experienced in managing support teams and marketplace operations.
About the Role:
We’re looking for a hands on, service oriented team leader. Someone who leads by doing, takes initiative, and drives results. You’ll manage a team, personally jump into support tickets when needed, and make sure every customer feels taken care of. You’ll work closely with product, operations, and sales to flag issues, improve processes, and make sure the customer experience keeps getting better.
What We’re Looking For:
Action Oriented: Solves problems fast. Doesn’t wait to be told what to do
Curious and Committed: Always asking questions to understand the “why” behind a customer issue
Customer Obsessed: Cares about fixing frustrations, getting to the root, and closing loops
Quality Focused: Flags product problems, talks to vendors, escalates when needed
Team Driven: Coaches others, leads by example, keeps communication clear
Not Afraid to Ask: Will ask questions, admit what they don’t know, and learn fast
Understands Systems: Knows how to use ticket tools, write templates, and train others on them
Key Responsibilities:
Lead and coach our customer service team
Take ownership of escalated issues on Amazon, Walmart, Shopify, and more
Work with vendors and ESMs to close out product and ticket issues
Track and improve key KPIs like first response time, resolution time, and CSAT
Maintain internal SOPs, templates, and workflows
Partner with product and sales teams to fix recurring issues
Stay updated on Amazon rules and lead compliance efforts
Requirements:
2 to 3 years leading support teams or working in ecommerce support
Amazon Seller Central experience is required
Strong communication skills both spoken and written
Comfortable using tools like Zendesk, Gorgias, or similar
Detail oriented, organized, and focused on solutions
Able to work full time in office at our Brooklyn HQ
Why Join Us:
$70,000 to $100,000 per year depending on experience
In office role with direct access to leadership
Small team, big impact
Real growth opportunity in a fast paced company
...Protestant Service here-in called Music Director2. Scope of Responsibilities. Provides music activities for the Robins AFB Protestant Community. The Music Director shall provide labor and management to support the responsibilities outlined within this JOB DESCRIPTION. The...
Ideal Retirement Solutions is seeking a highly motivated Administrative Office Coordinator to join our team and support the continued growth of our firm through exceptional client experiences. In this role, you will wear many hats, from greeting guests and assisting with...
...United States of America)Will be assigned to multiple sites.The Vascular Access Service Team (VAST) is located in the main hospital and is... ...Stanford Health Care job.****A Brief Overview**The Clinical Nurse (CN) is an RN who provides hands-on care to patients, practicing...
DreamWorks Animation is looking for more adventurous dreamers who shoot for the moon. We tell stories about the journeys our unconventional heroes take to make dreams come true. As a growth-minded studio, we pride ourselves on being one of the world's leading producers ...
...building systems for some of the largest i-banks and hedge funds in the world. Job Description Implement and configure Yardi software for clients in the real estate industry. Provide guidance to clients on how to use Yardi software to manage their properties...