May 29, 2025
La Marzocco USA is hiring a Customer Success Specialist in our Home Department !
Why work at La Marzocco USA?
At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees.
What we offer you:
How you’ll have an impact at La Marzocco:
A Customer Success Specialist for La Marzocco Home offers an uncompromised La Marzocco experience to the barista at home through best-in-class customer support. This position serves as a first customer contact and will help advance and improve service and experience for La Marzocco Home customers. A Customer Success Specialist is responsible for elevating customer experience by consistently delivering white glove service, demonstrating passion for the brand, and providing La Marzocco hospitality during every client interaction.
A typical day as the Customer Success Specialist might include a mix of the following:
The details:
What you’ll bring to the table:
For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified Applicants should send their Cover Letter and Resume to:
La Marzocco Human Resources
jobs.usa@lamarzocco.com
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