Head of Customer Experience and Operations Job at Snaphunt, United States

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  • Snaphunt
  • United States

Job Description

The Offer

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Work alongside & learn from best in class talent

The Job

As the Head of Customer Experience and Operations , you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities

  • Customer Experience Leadership: Own and continuously improve the end-to-end customer journey
  • Team Management: Lead and grow customer success and operations teams
  • Operational Excellence: Optimize internal workflows, support systems, and service delivery processes
  • Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn
  • Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback
  • Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions

What We Offer

  • Competitive monthly salary: $7,500 – $9,000
  • Fully remote and flexible work environment
  • Opportunity to shape the customer journey in a mission-driven, scaling startup
  • Health benefits, wellness allowance, and ongoing professional development
  • Inclusive, collaborative, and growth-focused culture

The Profile

Requirements

  • 5+ years in customer experience, operations, or related leadership roles
  • Proven experience in building and scaling customer success and operational systems
  • Strong analytical, problem-solving, and communication skills
  • Comfortable working in a fast-paced, fully remote startup environment
  • Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)

The Employer

Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.

Job Tags

Full time, Remote work, Flexible hours,

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