Job Description
Overview Job Title: Field Manager - HVAC Install Mission: As a Field Manager in the HVAC industry, you will lead a team of 6-12 technicians and team leads to ensure safe, high-quality, and efficient installation work. You'll serve as a key operational leader, supporting the General Manager in driving performance, team development, and customer satisfaction. This role is approximately 60% field-based and 40% office-based.
Key Responsibilities: 1. Team Leadership & Development - Supervise, coach, and develop technicians through daily huddles, weekly meetings, 1:1s, and Individual Development Plans (IDPs)
- Set performance expectations and conduct evaluations
- Promote a positive, collaborative team culture aligned with company values
- Plan and implement training to support growth and adaptability
2. Project Coordination - Plan, schedule, and oversee installation projects, collaborating with other departments and trades
- Monitor progress and make on-the-fly adjustments to stay on track and meet quality standards
3. Quality Assurance & Safety - Enforce safety protocols and conduct regular inspections
- Address call-backs by meeting technicians onsite to resolve issues and demonstrate our commitment to service excellence
- Support a culture of safety and continuous improvement
4. Technical & Resource Support - Provide hands-on technical guidance for complex tasks
- Coordinate with warehouse and field staff to ensure all tools, materials, and equipment are available and used efficiently
5. Customer & Stakeholder Engagement - Maintain communication with clients, project managers, and internal teams
- Address concerns proactively and uphold high service standards
- Ensure projects reflect pride in workmanship and team accountability
6. Operational Management - Participate in Level 10 meetings and contribute to department planning
- Analyze project data and contribute to reporting, budgeting, and resource optimization
- Monitor call counts, labor, and job costs to meet revenue and efficiency targets
7. Availability & Emergency Response - Participate in on-call rotation and be available during emergencies (e.g., extreme weather, urgent recalls)
- Maintain flexible availability, including weekends and nights, as required by the GM
Qualifications: - Several years of HVAC trade experience with a strong technical foundation
- Proven supervisory experience with strong communication and leadership skills
- Deep understanding of safety practices, installation standards, and field operations
- Proficiency with reporting tools and software; valid driver's license
- Able to lift up to 50 lbs and work in diverse weather conditions
Our Commitment: Always Pursue Better We're dedicated to continuous improvement at every level. As a Field Manager, you'll play a vital role in building a high-performing team, enhancing service quality, and driving operational excellence across the organization. Heritage Home Service
Job Tags
Immediate start, Flexible hours, Night shift,