Job Description

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities:

• Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders to align dialing strategies with business objectives.
• Gather, analyze, and prioritize requirements from business teams and technical experts.
• Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
• Troubleshoot and resolve technical issues related to the Acqueon platform.
• Provide ongoing support and training to call center teams for optimal usage.
• Leverage analytics and reporting tools to measure dialing campaign performance.
• Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:

• Experience in call center technologies and dialer management .
• Strong understanding of Agile methodologies and product ownership .
• Familiarity with CRM systems, IVR platforms , and contact center solutions .
• Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools .

Regards
Kevin Raj
ERP Mark Inc

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