The Systems Administrator provides comprehensive systems administration and operations support, including user access management, profile configuration, backup and recovery procedures, and daily computer system operations. This role involves performing software upgrades, applying patches, monitoring computer workload trends, and ensuring optimal resource utilization. The Systems Administrator also serves as a customer interface to implement requested changes and supports the client's network infrastructure.
Location: Ontario, Canada,
Responsibilities:
- Setting up user access and user profiles.
- Performing backup and recovery operations.
- Managing day-to-day computer systems operations.
- Performing software upgrades and applying patches.
- Monitoring computer workload trends and making adjustments for optimal resource utilization.
- Supporting the client's network and coordinating various systems.
- Identifying and providing solutions to complex application development problems.
- Providing customer interface to ensure requested changes are implemented.
- Contributing technical knowledge to the vendor selection process.
- Making technical recommendations.
- Identifying and referring problems, and providing viable options and solutions.
- Providing draft procedures.
Required Skills & Certifications:
- Experience setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations.
- Experience with one or more operating systems.
- Experience with one or more hardware platforms.
- Experience with information retrieval packages.
- Experience with one or more communications protocols.
- Experience with middleware and gateways.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- Ability to explain technical terms related to Application Support in non-technical terms.
- Experience solving issues with contact center solutions including AWS products such as Amazon Connect.
- Experience solving issues with ComputerTalk (Icebar application).
- Ability to acquire knowledge of program area, IT Systems and business environment.
Preferred Skills & Certifications:
- Experience with distributed and networked systems.
- Awareness of emerging IT trends.
- Experience in one or more programming languages.
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
- Experience with NICE - workforce management applications.
- Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
- Open to learning new Contact center solutions applications.
Special Considerations:
- Hybrid: 3 Days onsite / 2 days remote
Scheduling:
- Not specified.
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